Privacy Policy

FirstCall Plumbing USA (“we,” “us,” or “our”) operates a nationwide 24/7 plumbing dispatch and referral network that connects homeowners with independent, licensed, and insured local plumbing contractors. This Privacy Policy explains what information we collect through our website (firstcallplumbingusa.com), how it is used, and the choices you have. By using our website or requesting service, you consent to the practices described here.

Information you provide. When you submit a callback request, contact form, or schedule-service request, we collect your name, phone number, ZIP code, and a description of the plumbing issue you are experiencing. If you subscribe to our newsletter, we collect your email address and an optional first name.

Information collected automatically. Like most websites, we automatically collect certain technical data through cookies and similar technologies, including your IP address, browser type, device type, pages visited, referring URLs, and the date and time of your visit. This data is used for analytics, security, and advertising purposes as described below.

We use the information we collect to:

• Route your service request to a licensed local plumber and connect you by phone.
• Respond to your inquiries and provide customer support.
• Send plumbing tips, maintenance reminders, and promotional emails (where you have opted in).
• Improve our website, services, and advertising effectiveness.
• Detect, prevent, and address fraud, security issues, and technical problems.
• Comply with our legal obligations.

FirstCall Plumbing USA is a referral and dispatch service. When you submit a service request, we share your name, phone number, ZIP code, and issue description with an independent local plumbing contractor in our network so they can contact you and provide service. We do not sell your personal information. We may share data with service providers who perform functions on our behalf (such as hosting, analytics, and email delivery) under contractual obligations of confidentiality.

We use third-party advertising partners, including Google AdSense, to display ads on our website. These partners may use cookies, web beacons, and similar technologies to serve ads based on your prior visits to this and other websites.

Google AdSense cookie disclaimer: Google’s use of advertising cookies enables it and its partners to serve ads to you based on your visit to our site and/or other sites on the Internet. You may opt out of personalized advertising by visiting Google’s Ads Settings page at google.com/settings/ads. You can also opt out of third-party vendors’ use of cookies for personalized advertising by visiting aboutads.info/choices.

Third-party advertising vendors and ad networks may also use cookies to serve ads. We do not control these third-party cookies and recommend reviewing their respective privacy policies for details on their data practices.

We use cookies and similar technologies to operate our website, remember your preferences, analyze traffic, and deliver relevant advertising. Some cookies are strictly necessary for the site to function; others are used for analytics and marketing only with your consent. You can manage or withdraw your cookie preferences at any time using the cookie settings link in our footer, and you can disable cookies through your browser settings. Doing so may affect some features of the website.

Under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), California residents have the right to: know what personal information we collect about them; request deletion of their personal information; opt out of the “sale” or “sharing” of their personal information for cross-context behavioral advertising; and not be discriminated against for exercising these rights. We do not sell personal information as defined by California law. To exercise any of these rights, contact us using the information below.

Under the General Data Protection Regulation (GDPR) and UK data protection law, individuals in the European Economic Area and the United Kingdom have rights to access, correct, erase, restrict, or port their personal data, and to object to its processing. We process your data on the legal bases of consent, contract (to fulfill your service request), and legitimate interests. You may withdraw consent at any time. To exercise your rights, contact us using the information below.

We retain personal information only as long as necessary to fulfill the purposes described in this policy or as required by law. We use reasonable administrative, technical, and physical safeguards to protect your information, but no method of transmission or electronic storage is completely secure and we cannot guarantee absolute security.

Our website is not directed to children under 13 (or the applicable age in your jurisdiction), and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can delete it.

You may unsubscribe from marketing emails at any time using the link in each email. You can manage cookie preferences through our cookie settings tool or your browser. You can opt out of personalized advertising through the links provided above.

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

If you have questions about this Privacy Policy or our data practices, please contact us at dispatch@firstcallplumbingusa.com or call (614) 304-9813.