Terms of Service

These Terms of Service (“Terms”) govern your access to and use of the FirstCall Plumbing USA website (firstcallplumbingusa.com) and our plumbing referral and dispatch services. By accessing our website or submitting a service request, you agree to be bound by these Terms. If you do not agree, please do not use our website or services.

FirstCall Plumbing USA is a referral and dispatch service, not a plumbing contractor. We connect homeowners and property owners with independent, third-party plumbing contractors who are independently licensed, insured, and bonded. We do not employ, supervise, or control these contractors, and we are not a party to any agreement between you and the contractor who performs work at your property.

Any plumbing, drain, water heater, sewer, gas line, or pest control work performed at your property is performed solely by the independent contractor, not by FirstCall Plumbing USA. We make no guarantees regarding the availability, response time, pricing, or quality of work performed by any contractor in our network, and we disclaim all responsibility for their acts or omissions.

To the fullest extent permitted by law, FirstCall Plumbing USA shall not be liable for any direct, indirect, incidental, consequential, or special damages arising out of or relating to: (a) the services, workmanship, advice, or conduct of any independent contractor referred through our service; (b) any property damage, personal injury, or water damage resulting from plumbing work; or (c) any delay or failure by a contractor to respond to or complete a service request.

You acknowledge that plumbing work carries inherent risks, including the risk of water damage, and that you are responsible for verifying the license, insurance, and qualifications of any contractor before authorizing work. Any dispute regarding the quality or outcome of plumbing services must be resolved directly with the contractor who performed the work.

By using our website and services, you agree that you will:

• Provide accurate, current, and complete information in all service requests and forms.
• Authorize work only if you are the property owner or an authorized representative.
• Verify the credentials and insurance of any contractor before work begins.
• Not use our service for any unlawful, fraudulent, or abusive purpose.
• Not attempt to disrupt, overload, or gain unauthorized access to our website or systems.
• Be present at (or grant access to) the property at the scheduled service time where required.

You are solely responsible for any decisions you make based on information provided on our website, including pricing estimates, which are provided for general guidance only and do not constitute a binding quote.

Any cost ranges, estimates, or pricing information displayed on our website are provided for illustrative purposes only and are based on national averages. Actual costs vary depending on your location, the nature and severity of the issue, accessibility, materials, and the individual contractor’s rates. A binding price quote can only be provided by the contractor after an on-site inspection.

All content on this website, including text, graphics, logos, and articles, is the property of FirstCall Plumbing USA and is protected by copyright and other intellectual property laws. You may not reproduce, distribute, or create derivative works from our content without our prior written consent.

Our website may contain links to third-party websites and may display third-party advertisements, including Google AdSense. We do not control and are not responsible for the content, privacy practices, or services of these third parties. Your interactions with third-party websites and advertisers are solely at your own risk.

Our website and services are provided “as is” and “as available” without warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not warrant that the website will be uninterrupted, error-free, or secure.

To the maximum extent permitted by law, FirstCall Plumbing USA shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, arising from your use of (or inability to use) our website or services, even if we have been advised of the possibility of such damages.

You agree to indemnify and hold harmless FirstCall Plumbing USA and its affiliates from any claims, damages, liabilities, and expenses (including reasonable legal fees) arising out of your use of our website or services, or your violation of these Terms.

We may revise these Terms at any time by updating this page. Your continued use of our website after changes are posted constitutes your acceptance of the revised Terms.

Questions about these Terms? Contact us at dispatch@firstcallplumbingusa.com or call (614) 304-9813.